Privacy Policy

 

Privacy Policy

Last Updated: 11/24/2025

This Privacy Policy explains how Phone Cocoon (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from [synergysprings.com] (the “Site”).

By using our Site, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A. Information You Provide

When you interact with the Site, you may provide:

  • Personal details: name, email address, phone number, shipping address, billing address.

  • Payment information: processed securely by third-party payment processors (we do not store full credit card details).

  • Order information: items purchased, order notes, returns, and support inquiries.

  • Form submissions: messages sent through our contact form.

B. Automatically Collected Information

When browsing the Site, we automatically collect:

  • Device information: IP address, browser type, operating system, referring URLs.

  • Usage data: pages visited, time spent, actions taken on the Site.

  • Cookies and tracking technologies: used to recognize your device and enhance your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process, fulfill, and manage orders.

  • Communicate with you about your purchase, updates, or customer service inquiries.

  • Improve our Site, products, and user experience.

  • Detect fraudulent activity or security issues.

  • Send marketing emails or promotions (only if you opt in).

  • Maintain internal records and comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers: payment processors, shipping carriers, email services, and analytics platforms.

  • Third-party apps: such as Shopify apps used to improve store functionality.

  • Legal authorities: if required by law, regulation, or legal process.

All third parties are required to handle your data securely and only for necessary purposes.

4. Cookies & Tracking Technologies

We use cookies to:

  • Keep your shopping cart active.

  • Remember preferences and login sessions.

  • Analyze website traffic and performance.

  • Enable personalized marketing (if applicable).

You may disable cookies through your browser settings, but some features may not function correctly.

5. Data Retention

We retain personal information for as long as necessary to:

  • Complete your purchase,

  • Provide customer support,

  • Meet legal or tax obligations.

You may request deletion of your personal data at any time (see Section 8).

6. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or misuse. However, no online system is 100% secure.

7. Children’s Privacy

Our Site is not intended for individuals under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can remove it.

8. Your Rights

Depending on your region, you may have rights such as:

  • Accessing the personal information we store.

  • Requesting corrections or updates.

  • Requesting deletion of your data.

  • Opting out of email marketing at any time.

  • Requesting a copy of your data.

To exercise these rights, contact us at:

synergyspringsllc@gmail.com

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated “Last Updated” date.

 

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

Phone Cocoon (SynergySprings LLC)

Email: synergyspringsllc@gmail.com